Refund policy

At Lady B’s Luxe Braiding Hair, your satisfaction is our priority. We offer a 7-day return policy.
While we do not issue refunds, we do accept returns for exchange. Customers may return an item within 7 days and choose another product of equal or greater value (price difference applies).

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with all original tags, and in its original packaging.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days at info@ladybsluxebraidinghair.com so we can review the issue and provide an appropriate resolution or exchange.

Due to the increasing use of artificial intelligence (Al) and digital image manipulation, we require clear video evidence for all damage related return or refund requests. Photos alone will not be accepted as sufficient proof of damage.

For the best experience with our products, we recommend having them installed by an experienced hairstylist familiar with braiding hair extensions.



Human Hair Extension Returns

Before requesting a return, please ensure your item meets the following return conditions:


To be eligible for a return, your hair extensions must:

  • Be in their original, unused condition.
  • Have all original tags, seals and packaging intact.
  • Not have been installed, worn, washed, brushed, combed, cut, coloured, bleached, chemically treated or altered in any way.
  • Be free from any odours, products or signs of use.
  • Be returned in the original packaging provided.


Please note:


  • For hygiene reasons, we cannot accept returns of hair extensions that have been opened, worn or used unless the item is faulty.
  • Sale, clearance, customised or final sale items are not eligible for return unless they are faulty.
  • If your order included a free gift, it must also be returned to qualify for a full refund. If the free gift is not returned, its retail value will be deducted from your refund.


If a returned item does not meet our return requirements, we reserve the right to refuse the return and send the item back to you. Where applicable, an administration and handling fee may be deducted from any refund to cover the costs of processing the ineligible return.

 

 

 

Did you get a free gift in your package?

Free Gift Returns

If your order qualified for a free gift, the free gift must be returned along with the order to be eligible for a full refund.

If you choose to keep the free gift while returning your order, the retail value of the free gift will be deducted from your refund, and a partial refund will be issued.

To receive a full refund, please ensure the free gift is included with your return.